Help & Contact
Welcome to ProSpot Help. Find quick answers below, or get in touch - we're happy to help.
Frequently asked questions
How do I claim my business?
Search for your business on ProSpot. If it already has a profile, open it and tap "Claim this business" to verify ownership. If it isn't listed yet, tap "List Your Business" to create it. Claiming lets you post, reply to reviews, and manage your profile.
How do reviews and ratings work?
Customers can leave one review and star rating per business, based on their genuine experience. Your overall rating and location ranking (for example, "#1 Nail Technician in Belmont") are calculated from reviews, followers, and the engagement on your posts.
How do I report a post, review, or profile?
Use the report or flag option on the item where available, or email us at prospot.tt@gmail.com with a link and a short description. We review reports and take action on content that breaks our Terms.
How do I reset my password?
On the sign-in screen, tap "Forgot password" and follow the link we email you. If you signed up with Google, use "Continue with Google" to sign in instead.
Is ProSpot free?
Yes. Browsing, creating a profile, posting, reviewing, and messaging are free. We may offer optional paid promotions to businesses in the future, and those will always be clearly marked.
How do customers contact a business?
Signed-in customers can message a business directly from its profile using the "Message" button. Businesses receive and reply to those messages from their inbox.
Contact us
Need a hand, or want to report a problem? Email us and we'll get back to you as soon as we can:
When you write in, please include your account email and a short description of the issue (a screenshot helps too) so we can sort it out faster.